Practice Profit Accelerator Podcast

Reversing Patient Drift: How to Rekindle and Revitalize Relationships

• Emotionally Anchoring Patients to the Practice
• Everyone, Not Just One Team Member, Owning Each Relationship
• Setting the Example by Demonstrating Commitment

Practice Focus with Scott

Highlights:

• Creating Consistency: Belief, Focus and Attraction
• Setting Up a Communication System for Success: Why, Mission, Outcomes and Everyone's Contributions
• Team Huddles: Morning Huddle Expectations and Closing All the Loops in the End of Day Huddle
• Setting the Stage: Morning and Nighttime Routines (Beginning of Today and the Beginning of Tomorrow)

Thinking Clearly About Communication with Kevin

Highlights:

• Embracing this not as an innate skill, but as a lifelong practice.
• Refining that skillset by using this question as our guiding light and measure of success: "Did that person feel connected to me?"
• Once connection is established, knowing how to transition to extraordinary follow-through: taking ownership, exercising stewardship, and guiding everyone forward.

Scottism with Maegen

Highlights:

• It’s completely natural for patients to think short-term about their reality. That remains valid, and we’re not trying to dismiss that as their first inclination.
• Our responsibility is to simply add to that perspective, to make it more well-rounded with more of the truth, so that we can all start sharing more meaningful dialogue.
• That’s our role as leaders and guides: offer the kindness of treating every patient like a new patient, expand the vision with possibilities, and take the first step in leveling up our conversations.